Cookie Policy

What are cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide essential functionality, improve your experience, and understand how you use BetterFlow.

Types of cookies we use

1. Essential cookies (required)

These cookies are necessary for the Platform to function. They cannot be disabled.

Authentication: Keep you logged in to your account
Session Management: Maintain your active session
Security: Protect against CSRF attacks and unauthorized access
Load Balancing: Route requests to appropriate servers

Storage Duration: Session cookies (deleted when you close your browser) or up to 30 days for persistent login

2. Functional Cookies (Optional)

These cookies enhance your experience by remembering your preferences.

Language Preferences: Remember your selected language
UI Settings: Save dashboard layout and view preferences
Timezone: Display times in your local timezone

Storage Duration: Up to 1 year

3. Analytics Cookies (Optional)

These cookies help us understand how you use the Platform to improve performance and user experience.

Usage Analytics: Track feature engagement and navigation patterns
Performance Monitoring: Identify slow pages and errors
A/B Testing: Compare different UI variations

Note: Analytics data is anonymized and aggregated. We do not track personally identifiable information for analytics purposes.

Storage Duration: Up to 2 years

Third-Party Cookies

We use select third-party services that may set their own cookies:

Payment Processing: Stripe sets cookies for secure payment handling
Email Services: Brevo tracks email delivery and opens (with consent)
DeskTime Integration: May set cookies for time tracking synchronization

These third parties have their own privacy policies governing cookie use. We recommend reviewing their policies:

Stripe Privacy Policy: stripe.com/privacy
Brevo Privacy Policy: brevo.com/privacy

Managing Your Cookie Preferences

In-Platform Controls

You can manage optional cookies through your account settings:

Log in to your BetterFlow account
Navigate to Settings → Privacy
Toggle cookie preferences as desired

Browser Controls

Most browsers allow you to control cookies through their settings:

Chrome: Settings → Privacy and security → Cookies
Firefox: Options → Privacy & Security → Cookies
Safari: Preferences → Privacy → Cookies
Edge: Settings → Cookies and site permissions

Important: Disabling essential cookies will prevent the Platform from functioning correctly.

Do Not Track (DNT)

We respect Do Not Track browser signals. When DNT is enabled, we disable optional analytics and tracking cookies while maintaining essential functionality.

Updates to This Policy

We may update this Cookie Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or platform notification.

Questions?

If you have questions about our use of cookies, contact us:

Email: [email protected]

DPO: [email protected]